Dawson Faqs

  • How far in advance should I organise a removalist?

    The earlier the better, however Dawson’s can accommodate short notice moves as well. With a longer lead time we will better placed to book the move in for the dates you prefer. The best option is when you know you have to move, give Dawson Moving & Storage a call in Melbourne on 03 97630222 and in Canberra on 02 62601214. Our friendly representatives will be able to answer any questions you may have.

  • How do I get a quote for a removal? Does it cost anything?

    Obtaining a quote is as easy as making a phone call or requesting Dawson Moving & Storage  to call you. Dawson’s friendly staff can either provide a quotation over the phone for small moves, or book an in-home inspection with one of our representatives for larger or interstate moves.  There is no cost for a quotation, and you are not obliged to proceed.

    There is also our handy online quote option available.

  • Is Dawson Moving & Storage a member of AFRA, and is that important?

    The Australian Furniture Removers Association (AFRA) is an official body of removals experts that helps regulate the removals industry. Dawson Moving & Storage is a proud member of AFRA as this shows our high quality and dedication to providing the best possible service to our customers. To become an AFRA member certain criteria must be met and adhered to. For more information regarding AFRA and their services go to www.afra.com.au or freecall 1800 671 806.

  • Is the quote a fixed price or an hourly rate?

    That depends! If you are moving interstate it will be a fixed price quotation, generally moving locally it will be a fixed price too. Hourly rates are perfect for those choosing to move all the smaller items themselves and just have Dawson’s transport the large furniture items, or for people with only a small volume of goods to be moved.

  • Can Dawson’s move me interstate?

    Of course!  With our two locations in Melbourne and Canberra, and a nationwide network of accredited agents Dawson Moving & Storage have been helping families and individuals move interstate for decades.  The majority of interstate moves undertaken by Dawson’s utilise shipping containers, cutting out the double handling of your goods.

  • How long will my move take?

    Local moves

    The length of time that a removal takes varies greatly.  Many factors must be considered such as the volume of goods to be moved, what access is like to the uplift and delivery addresses, are there stairs or lifts involved?  By having a representative visit your home, Dawson’s will be best placed to provide a time frame.

    Interstate moves

    There are many factors to be considered, with the main one being your destination.  The average time frame for an interstate move is 3-5 days.  The earlier your removal is arranged can often assist in a shorter time frame.  Also the volume of goods to be moved will be a factor.

  • What happens if I have settlement on the day I want to move?

    Moving on settlement day can be easily achieved.   We would suggest that you do have a representative visit your home so that we know exactly what is involved to ensure that you are vacated prior to settlement going through.

    We would ask that once you are made aware of your settlement time by your conveyancer that you contact our Melbourne office on 03 97630222 or our Canberra office on 02 626201214.  This information will be used by the operations team when scheduling the day’s run sheet.

  • Can Dawson’s provide storage?

    Yes!  Dawson Moving & Storage can provide long or short term storage in our secure facilities in Melbourne and Canberra.

  • How long can I store my furniture for?

    There may just be a few days between uplift and delivery days, or you may be heading overseas for a few years – we can easily accommodate the storage you require, for however long it is needed.

  • What happens if the volume of goods I need to move changes?

    If there is a change in the volume between receiving your quote and the move day please make contact with our friendly office staff.  We will review your quotation and make any necessary changes.

  • What is transit insurance, and is it important?

    Whilst every care is taken with your belongings, things can go wrong and accidents do sometimes happen.  There are a wide variety of unforeseen circumstances that can occur for which we will not be liable.

    Dawson Moving & Storage Pty Ltd as part of our complete removal services will provide the specialized Customer Goods in Transit and Storage Insurance Policy you may require. Our policies have been designed to comply with the Financial Services Reform Act 2001, in which we are authorized representatives for Aldridge & Street A Division of Cowden (Vic) Pty Ltd (AFSL 245658) a licensed insurance broker. We have over 70 years experience of moving and storing our customers’ possessions and offer the most comprehensive cover available today.

    The full Terms and Conditions of Insurance are detailed in the Product Disclosure Statement, the Financial Services Guide and the Policy wording, which you should read carefully and if unsure of any of the provisions seek further advice from our office or representative.

  • How is my furniture protected in the truck or shipping container?

    When your furniture is loaded into the truck or shipping container by our experienced and trained removalists, furniture blankets and protective covers are used.  These are supplied as part of your removal at no extra cost to you.

  • Will Dawson’s pack all my belongings?

    Dawson’s can pack as little or as much as you would like!  Speak with our friendly representatives to obtain a quotation for our packing services.

  • How do I pack things if I’ve chosen to pack everything myself?

    www.dawsonmoving.com.au/news/pack-household-belongings-like-pro/

    Packing one room at a time, use the right size boxes, use plenty of tape and packing paper!

  • Is there anything Dawson’s won’t move?

    For safety reasons we are not permitted to carry flammable items, poisonous, toxic or corrosive liquids.  If you are concerned about any items please contact our friendly staff for clarification.

  • Can Dawson’s move my piano/pool table?

    Yes we can!

  • Can Dawson’s move my car/motorbike?

    With our vehicle transportation team, CEVA Logistics, we can transport your car or motorbike nationwide.

  • Can Dawson’s move my pets?

    With our pet transportation team, Dogtainers, we can transport your furry friends nation-wide.

  • Do Dawson’s provide a house cleaning service?

    The last thing most people want to do is clean their old house – don’t worry we can arrange that for you!  Speak with our friendly staff to arrange any cleaning needs you may have.

  • What is the best advice you can give me for moving?

    Pack a priority carton with important papers, tv remotes, medications, kettle, tea & coffee (or something stronger :)) and make your beds first thing in the new house!

INTERSTATE
REMOVALISTS

CLIENT
TESTIMONIALS

  • A quick note to thank you for organising the move so quickly and to say what a great crew who did the move for us was.  They were very efficient and most of all patient with us and the move went very smoothly.

    Doug & Angela

  • The move went very well no major problems accept a broken pot plant container. The men were very good and professional at both ends of the move, I would recommend Dawson’s without any problems.

    Garry

  • I will definitely give feedback!! Incredibly impressed with the first half of our move - just the other half to go on Friday. The guys that moved us were amazing and I was really impressed at their professionalism and communication.

    Melinda

  • It was a pleasure working with Dawson's given our various false starts, they came on the day, and without drama, picked up and set down our belongings, we would have no hesitation recommending them to others in need of a removalist. Many thanks

    Lorna & Kara

  • I just want to praise the excellent service we received from the two young men Damian and Darren (not sure if that is their correct names).  They were courteous, professional, efficient and nothing was too much effort. To be so young and so good at what they do is a asset to your company,I have nothing but praise for them and your company. Please pass on my gratitude.

    Rosemary

  • I wanted to thank Dawson's for the great job they did in our recent relocation to Tura Beach. I would like you to again thank Damien & Chris on my behalf , they where a pleasure to work with and they certainly got the hard job done and nothing was a problem. I will have no hesitation in recommending Dawson's to my friends based on our recent experience.

    David & Judy

  • Just a brief note of thanks to the Dawson team for a great job in collecting, storing and delivering our furniture to Yarrawonga on Monday, Jan 30. It was 41 degrees and Gary and Dave did a fantastic job in difficult circumstances for unpacking a Container. I will call Glen later this week but please pass on our thanks to all at Dawson involved, including Brett on pickup in May last year, in the total relocation process. We have now used Dawson for 3 moves and will continue to recommend your services. Enjoy your week. Sincere Thanks

    Ron & Beverley

  • We cannot thank the Dawson's Team enough. The whole team were friendly, courteous, professional, reliable and efficient throughout the whole process. The removalist team arrived on time with all packing materials as promised, and started straight away with a positive attitude. If there was anything that they were unsure about, they took the time to ask us before they packed it up. It is refreshing to have a company provide clear communication and a service exactly as discussed from start to finish, with zero damage to belongings or property at either end.

    Natalie & Scott

  • We've moved dozens of times and moving with Dawson's was by far the best move experience we've had.  Jason and his team in Canberra worked to fit everything in - wrapping all soft goods wonderfully and were so polite and professional throughout.  They took their time to make what is always a stressful experience for me a really easy one. The Melbourne duo were also incredibly polite and professional and helped me work out where best to put items for ease of unpacking.  Best of all both teams had a sense of humour!

    Libby

  • It was the best experience I have had with moving house!  They were friendly and experienced and made the move great fun!  I would highly recommend them to anyone moving house!  Thanks Ray & the Daniel's!

    Ruth

  • This was the first time I have ever used a removalist.  Wow was I impressed!  Travis and his team had me packed and unpacked in just over two hours!  So little stress, nothing was too much trouble and just an all round great group of guys!!! Thank you!

    Terri

  • Relocation: Puckapunyal to Cranbourne, Follow up with the member indicates that this relocation went very well. They have advised that your team was most responsive and they would rate it as the best move they have had. Thank you for a job well done.

    Toll Transitions VICTORIA

  • It was a complete pleasure to deal with, work with, be guided by and ultimately have our entire move made 100% easier by the Dawson team. The admin team were great and the guys were a complete delight and reassurance of the phrase “hard working, reliable, caring and of great character” throughout the long long hours of their working with us they never once showed anything to be too much-and there was a lot they could have reacted to! Do please pass on my greatest thanks to the team as I will surely pass on your name as a certain First Class removalist.

    Sally, Ben, Josie & Adam

  • Just an email to say thanks to your company for a quick and easy uplift from Canberra and delivery to our new home in Bemboka. We were especially impressed with our mover, whose professionalism and excellent organizational skills ensured ALL of our belongings were safely packed and delivered. His friendly manner and efficiency made the whole move a lot easier for our whole family, especially our two young boys. Moving day was certainly a lot less stressful thanks to your staff. Once again, thank you, we will happily recommend you to friends and family.

    Rosanna & Andrew

  • My wife Jeannette and I want to express our appreciation for the courtesy and consideration extended to us in our recent removal from Hampton in Melbourne to Castlemaine in country Victoria. Your team put us at ease on their arrival by their friendly and relaxed manner, which set the tone for our working relationship with them throughout the day. They worked swiftly but caringly which meant we were able to settle into our new surroundings well before dark with all our belongings intact. We will recommend your services to anyone contemplating a relocation.

    Noel

  • We used your company last week to pack up and move our belongings after 45 years of living in one house, and we were absolutely thrilled with the service. The men were so cheerful and efficient, and nothing was too much trouble for them. We had been rather apprehensive about this move, but the whole operation was extremely smooth and professional, a great credit to your two employees. We hope not to move again(!!), but will have no trouble recommending your company to our family and friends.

    Bronwen & Ian

  • We would just like to express our sincere thanks for the care and expertise shown to us by your removalists in moving us from Mornington to regional Victoria. We have utilised your company to move house for us four times now and have consistently been pleased with the efforts of your removalists. A very special thank you to the men for their fantastic level of service in unloading our massive home of furniture in such a hot and arduous conditions. You are very fortunate to have such capable guys and for whom nothing is too much trouble.

    Michelle, Tim & Oscar

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Why choose dawsons moving & storage?

  • Customized Quotes
  • End to End Moving Solutions
  • Over 60 years of Experience

Latest  News

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2017 May- 19